Screen freezing in loading screen and not moving onto the place scene

The Problem:
Describe the problem, what is occurring.
When the screen is meant to change over to the plan, it isn’t changing and all I can hear is the voice over. After this, I am stuck on the loading screen in-game.

Expected Result:
What result is expected that is causing the problem?
I would be able to see the plane scene and play game.
Reproduction Steps:
What are the steps to reproduce the problem?

Pictures/videos that show the problem and reproduction steps.